FAQs

If you or someone you know is in immediate danger, call 911 or go to your nearest emergency room. For a mental health crisis that isn't a life-threatening emergency, you can call or text 988 to reach the 988 Suicide & Crisis Lifeline, available 24/7, free and confidential. Pillars clinicians are not a crisis service and may not be reachable outside of scheduled sessions — please don't wait for a callback if you're in crisis. Call 911 if you have an emergency and do not wait for your clinician to contact you.

Our clinicians specialize in psychotherapy or counseling and do not prescribe medication.

Our office is staffed with psychologists and other mental health professionals. Psychiatrists prescribe medication while psychologists work with you through different means of mental health treatments.

You can reach out directly at 219-323-3311, prompt 1, email us at info@pillarsinspires.com, or fill out a form via our website.

An intake is the initial assessment scheduled with one of our trained intake clinicians. They will gather background information and further discuss your treatment goals to help find you the best clinician to meet your treatment needs.

Not necessarily. If the intake coordinator feels they would be the best fit clinician for you and your needs, they may be assigned to continue therapy with you. However, if the intake coordinator feels as though Pillars has another clinician who is better suited for you, they will reach out to that clinician so that they can schedule appointments with you going forward.

Yes, during your intake appointment. If you have a preferred therapist, we recommend you let the intake clinician know. However, sometimes that therapist may have a full caseload or limited availability that may not work out for you, but we try our best to match you with the best fit.

Intake appointments generally last between 45 minutes to an hour. Our intake clinicians will do their best to gather as much information as possible to determine the best fit clinician for you.

This depends on the availability of our clinicians and your treatment needs. Our goal is to find you a therapist who is the best fit and can help you reach your goals. Sometimes this may take longer due to logistics, such as availability and scheduling.

Yes, Pillars accepts most insurances, but we recommend that you check with your insurance company to understand your mental health benefits. If you are hoping to use in-network benefits you should call, so that you can be sure the services are covered in-network with Pillars, prior to scheduling your appointment.

We do accept HMO insurances; however, you will need a referral from your primary care physician before we can schedule an appointment.

We offer cash pay rates that vary depending on the clinician you see. Additionally, we offer a reduced cash rate to see our student clinicians, who are under the supervision of a licensed provider.

We recommend contacting your insurance company to determine what they cover and what your responsibility would be. If you have a copay, that will be due at the time of service. If you have a deductible, we recommend that you pay a minimum of $50/session until your deductible is met. However, if that isn't something you can afford, we are here to work with you on finding the best financial fit for you and your needs.

Yes, you can make payments through our easy to use client portal or set up a payment plan with our billing department by dialing 219-323-3311, prompt 2.

We recommend that you contact your insurance providers to clarify which insurance is listed as your primary to avoid claims being denied. Medicaid is usually considered to be secondary.

Our clinicians send the appointment link out the day of the appointment. At times, the clinician may have back-to-back sessions scheduled and may not send your link until approximately 15 minutes before your appointment. If you have not received your link at least 15 minutes before your appointment, please contact your clinician directly, or call the main office at 219-323-3311.

Yes, we accept all forms of Medicaid. We do recommend contacting your insurance company to see if you have mental health benefits or need a prior authorization.

Yes, we accept all forms of Medicare. We do recommend contacting your insurance company to see if you have mental health benefits or need a prior authorization.

We ask that you provide at least 24 hours' notice if you need to cancel or reschedule an appointment. Missed appointments or cancellations made with less than 24 hours' notice may be subject to a late-cancellation fee, which is not billable to insurance. If you're having trouble keeping your scheduled appointments, talk to your clinician or our administrative team — we're happy to work with you on a schedule that fits your life. [TODO: staff to confirm exact notice window and fee amount before this goes live.]

Your privacy matters to us. Pillars of Wellness follows HIPAA (the Health Insurance Portability and Accountability Act) to protect the confidentiality of your health information. What you share with your therapist is kept private and is only shared outside of your care team with your written consent, except in specific situations required by law — such as risk of serious harm to yourself or others, suspected abuse or neglect of a child, elder, or dependent adult, or a court order. Our telehealth platform is also HIPAA-compliant. If you have questions about how your information is used or want a copy of our Notice of Privacy Practices, contact our office at 219-323-3311.