About Us
Pillars of Wellness is a dynamic and innovative mental health organization dedicated to providing high-quality, client-centered care while fostering professional growth for our clinicians. We believe in creating a supportive and engaging work environment where clinicians can thrive, develop their expertise, and make a lasting impact in their communities.
Position Summary
The Transfer & Coordination Specialist oversees the internal transfer process to ensure clients are transitioned between clinicians in a timely, clinically appropriate, and minimally disruptive manner. This role also supports intake list management and client assignment workflows to maintain continuity in client access to care. By monitoring transfer requests and collaborating with clinicians and supervisors, the specialist helps improve client-clinician matching, reduce delays in care, and maintain the integrity of the client assignment process. This is a supplemental internal role open to current Pillars clinicians, offering a 2-client hour reduction in exchange for 4 administrative hours of weekly responsibilities.
Transfer Coordination
- Serve as the primary point of coordination for client transfer requests
- Review and evaluate transfer requests in collaboration with supervisors and leadership
- Facilitate timely reassignment of clients to appropriate clinicians
- Communicate transfer outcomes with clinicians and ensure appropriate documentation
- Monitor transfer timelines to prevent disruptions in client care
Transfer Process Oversight
- Maintain a centralized system for tracking transfer requests and outcomes
- Identify patterns or trends contributing to transfer requests (e.g., scheduling conflicts, specialization mismatch)
- Provide feedback to intake leadership regarding recurring transfer themes that may inform pairing practices or hiring needs
- Support development and refinement of transfer policies and procedures
Client Assignment & List Support
- Assist with client list management and assignment as needed
- Support movement of clients through intake statuses when the Assignment & List Lead is unavailable
- Assist in resolving pairing conflicts or complex assignment scenarios
- Support reassignments when clinicians become unavailable or capacity changes
Operational Collaboration
- Collaborate with the Assignment & List Lead to maintain efficient client list flow
- Communicate with supervisors when transfer or reassignment concerns arise
Expectations
- Work one evening shift (4pm–7pm) each week to complete a minimum of 2 intakes
- Maintain a 90% or better on intake audits
- Current Pillars of Wellness approved provider
- Fully licensed or associate-level mental health professional (LCSW, LSW, LMHC, LMHC-A, LMFT, LMFT-A, LCAC, LCAC-A, LPCC, Clinical Psychology PsyD/PhD, HSPP, or equivalent)
- National Provider Identifier (NPI) number
- CAQH profile on file
- Individual professional malpractice liability insurance policy ($1M/$3M)
- Strong organizational, communication, and problem-solving skills
- Ability to manage competing priorities and work collaboratively across teams
The benefits of working at Pillars for our full-time employees include a competitive total compensation package, including:
- IRA with a 3% company match
- Paid Time Off
- 10 Paid Holidays
- Wellness Days
- Professional Development Days
- Flexible schedule
- Work from home opportunities
- Supportive environment with weekly group supervision opportunities
- Fulfilling workplace
- Career and organizational growth opportunities
- Tuition discount at Purdue Global University
