PRIVACY POLICY

Last Updated: April 15, 2026

Who We Are

Pillars of Wellness is a mental health practice providing therapy and counseling services. Our website address is: https://www.pillarsinspires.com

Healthcare Privacy (HIPAA Compliance)

As a healthcare provider, we are required to protect your health information under the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information includes any information about your health condition, treatment, or payment that could identify you.

What Personal Data We Collect and Why

Contact Forms and Lead Forms

When you submit a contact form or lead form on our website, we collect:

Your name, email address, and phone number
Any information you provide in message fields
Your IP address for security purposes

We use this information to respond to your inquiry and schedule appointments. This information is stored securely and only accessed by authorized staff.

Appointment Scheduling

We use EHR Your Way (webfg.ehryourway.com) for online appointment scheduling. When you schedule appointments, we may collect:

Insurance information
Basic health and mental health history
Emergency contact information

This information is used solely for providing healthcare services and is protected under HIPAA.

Website Usage Data (Google Analytics)

We use Google Analytics to collect non-personal information about how you use our website, including:

Pages visited and time spent on our site
Browser type and operating system
Referring websites

This helps us improve our website and services. Google Analytics data is anonymized and subject to Google’s privacy policy.

Cookies

Our website uses cookies for:

Ensuring website functionality
Website analytics through Google Analytics
Remembering your preferences

You can control cookies through your browser settings.

How We Protect Your Data

We implement appropriate security measures to protect your personal information:

Secure data transmission (SSL encryption)
Limited access to personal information
HIPAA-compliant data storage and handling
Regular security audits and updates

Who We Share Your Data With

We do not sell or rent your personal information to third parties. We may share your information only:

With your explicit consent
As required by law
With healthcare providers involved in your care (with your permission)
With insurance companies for billing and claims processing

How Long We Retain Your Data

Contact form submissions: 1 year unless you become a client
Client health records: As required by Indiana state law (typically 7 years after last contact)
Website analytics data: 26 months (Google Analytics default)
Marketing communications: Until you unsubscribe

Your Rights Over Your Data

You have the right to:

Request a copy of your personal data we hold
Request correction of inaccurate information
Request deletion of your data (subject to legal requirements)
Opt out of marketing communications
File a complaint with regulatory authorities

For healthcare information specifically, you have additional HIPAA rights including the right to request restrictions on how we use your health information.

Third-Party Services

Our website uses the following third-party services:

Google Analytics for website usage analytics
EHR Your Way for appointment scheduling and health records management

These services have their own privacy policies and may collect additional data.

Contact Information for Privacy Requests

For questions about this privacy policy or to exercise your privacy rights, contact:

Privacy Officer
Pillars of Wellness
Email: info@pillarsinspires.com
Phone: (219) 323-3311

Changes to This Policy

We may update this privacy policy from time to time. The current version will always be posted on our website with the last updated date.

Consent

By using our website and services, you consent to this privacy policy.